We really do build our pogo sticks to a high standard. Every single stick is built by hand in our Southern California shop. We then inspect and bounce test each one prior to boxing and shipping them out. Because of that, our rejects are exceptionally low.
The V3 comes with a 1 year warranty on parts. The handlebars are excluded from the warranty because they are designed to give way in order to help prevent potential injuries. From time to time, people do break the handlebars, for which we sell replacement packs on our site for $20.
Most issues that do occur in the lifetime of our sticks are pretty easily fixed with a phone call and maybe a small replacement part (o-ring, shock absorber…). From time to time, we do have sticks out there that people can’t repair on their own, which we’ll repair for free within the warranty period.